Sacramento County Department of Child, Family and Adult Services (DCFAS) Ombudsman is a neutral party who helps to resolve complaints or answer questions about Child, Family and Adult Services agency policies or practices. The Ombudsman conducts reviews in an independent and impartial manner to ensure that agency policies or practices are consistent with DCFAS goals and missions. The DCFAS Ombudsman seeks to resolve issues in a fair, thorough, and timely manner and to ensure that individuals are treated fairly, respectfully, and with dignity.
How can the Office of the Ombudsman help you?
- We will provide information, answer questions and/or identify staff or resources to address your issues.
- We will research Agency policies and procedures that may assist you in resolving your complaint.
- We will assure that matters are treated in a confidential manner as appropriate.
- We will facilitate prompt resolutions of complaints in an independent, impartial, objective and professional manner.
Is there anything the Office of the Ombudsman cannot do?
- We do not have the authority to overturn a court decision or make recommendations to the court.
- We cannot investigate matters when appeals or lawsuits are pending against the County.
- Personnel and disciplinary matters are referred to an Agency manager for the appropriate action.
- We are unable to give legal advice.
- We cannot ensure implementation of any recommendation made following our investigation.
Who can call the Ombudsman's office?
Anyone can call: children, parents, grandparents, relatives, foster parents, attorneys, physicians, therapists, social workers, teachers, related agencies, or community organizations, etc.
How can I file a complaint with the Office of the Ombudsman?
For the quickest response please contact our office by phone or e-mail. You may also submit a complaint in writing. Simply download the complaint form, complete and mail to:
DCFAS, Ombudsman Program
9750 Business Park Drive, Suite 220
Sacramento, CA 95827
Telephone: (916) 875-2000
Fax: (916) 875-1283
What if I disagree with the Ombudsman’s findings?
The Ombudsman’s findings concludes departmental actions. Disagreements with the Ombudsman's report of findings should be directed to:
State Department of Social Services
744 P St. M/S 19-90
Sacramento, CA 95814
How to File a Complaint with the State
Civil Rights Coordinator
Responsible for ensuring Child Protective Services (CPS) and Senior and Adult Services (SAS) adhere to Division 21 regulations. The purpose of Division 21 Civil Rights Nondiscrimination in State and Federally assisted programs is to ensure that the administration of public assistance and social services programs are nondiscriminatory, and that no person shall because of race, color, national origin, political affiliation, religion, marital status, sex, age, disability or sexual orientation be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal or state financial assistance.
Civil Rights Complaint
State and Federal regulations allow you to file a civil rights complaint directly with the DHHS Civil Rights Coordinator if you believe that you were discriminated against solely because of your:
- National origin
- Political affiliation
- Marital status
- Domestic partnership
- Sexual orientation
- Ethnic group identification