Sacramento County Department of Child, Family and Adult Services Ombudsman is a neutral party who helps resolve complaints or answer questions about DCFAS Agency policies or practices. The Ombudsman is a liaison between DCFAS and the public, clients, and other governmental and private agencies. The Ombudsman conducts reviews in an independent and impartial manner to ensure that agency policies or practices are consistent with DCFAS goals and missions. The Ombudsman seeks to resolve issues in a fair, thorough, and timely manner and to ensure that individuals are treated fairly, respectfully, and with dignity. How can the Office of the Ombudsman help you?
• We will provide information, answer questions and/or identify staff
or resources to address your issues.
• We will research Agency policies and procedures that may assist you
in resolving your complaint.
• We will assure that matters are treated in a confidential manner
• We will facilitate prompt resolutions of complaints in an independent,
impartial, objective and professional manner.
Is there anything the Office of the Ombudsman cannot do?
• We do not have the authority to overturn a court decision or make
recommendations to the court.
• We cannot investigate matters when appeals or lawsuits are pending
against the County.
• Personnel and disciplinary matters are referred to an Agency manager
for the appropriate action.
• We are unable to give legal advice.
• We cannot ensure implementation of any recommendation made
following our investigation.
Who can call the Ombudsman’s office?
Anyone can call: children, parents, grandparents, relatives, foster parents, attorneys, physicians, therapists, social workers, teachers, related agencies, or community organizations, etc.
How can I file a complaint with the Office of the Ombudsman?
For the quickest response please contact our office by phone or e-mail. You may also submit a complaint in writing. Simply download the complaint form in English
, complete and mail to:
DCFAS Ombudsman Program
9750 Business Park Dr. Suite 220
Sacramento, CA 95827
Telephone: (916) 875-2000
Fax: (916) 854-9443
E-mail: DCFAS-Ombudsman@saccounty.netWhat if I disagree with the Ombudsman’s findings?
The Ombudsman’s findings concludes departmental actions. Disagreements with the Ombudsman's report of findings should be directed to:
State Department of Social Services
744 P Street MS 8-13-25
Sacramento, CA 95814
Civil Rights Coordinator
Responsible for ensuring Child Protective Services (CPS) and Senior and Adult Services (SAS) adhere to Division 21 regulations. The purpose of Division 21 Civil Rights Nondiscrimination in State and Federally assisted programs is to effectuate the provisions of the following laws, as amended to ensure that the administration of public assistance and social services programs are nondiscriminatory, and that no person shall, because national origin, color, race, ancestry, ethnic group, age, sex, gender identity, gender expression, sexual orientation, marital status, domestic partnership, medical condition, genetic information, religion, political affiliation, disability be excluded from participation in, be denied benefits of, or be subjected to discrimination under any program or activity receiving federal or state financial assistance:
• Title VI of the Civil Rights Act of 1964
• Section 504 of the Rehabilitation Act of 1973
• Title II of the Americans with Disabilities Act of 1990
• The Age Discrimination Act of 1975
• The Food Stamp Act of 1977
• California Civil Code, Section 51 et seq.
• California Government Code, Section 11135 et seq.
• California Government Code, Section 4450
• California Welfare and Institution Codes
• Other applicable federal and state laws and their implementing regulations